Visitor Information

Toilets
Toilet facilities include accessible toilets.
We have seperate toilets for younger children which can also be accessed.

Physical access
Disabled parking is available opposite the main entrance to the museum. We offer as much as we can in the shape of physical access however we are limited because the building is a Victorian farmhouse. 

We have audio description available in the Journey. Some films are subtitled and we have an inhouse T-loop hearing system in place.

Lift services are available to the Journey exhibition and the learning classrooms for younger children.

You will find a stairlift in place to assist you to the basement level of the building to access the Holocaust exhibition.

It is helpful to us if you can make any needs known when you are entering the museum.

Accessibility Summer 2019 

If you are visiting us over summer and require stairlift access to our downstairs museum exhibition please give us a call ahead of time.

Over the summer period we are undergoing building works in our main museum exhibition to replace our current stairlift with a lift that accommodates a wheelchair.

We are pleased to be able to update a part of our site that was previously not accessible to all however our access will be limited over summer because of these works.

We can let you know if there will be stairlift access on the day of your visit if you call us in advance.

All tickets are valid for 12 months and give unlimited free returns enabling you to come and visit us again and see any areas you may have missed.

Please call us on 01623 867650 to discuss 

Intellectual  and emotional access
Both exhibitions have been built to appeal to a wide range of audiences. The Journey is suitable for younger learners (8+) and can be accessed by adults too. A largely text free exhibition, this is a tactile learning gallery which allows visitors to engage by viewing artefacts, handling objects and listening to oral testimony. Please click here for further information. 

The Holocaust exhibition is a more traditional museum gallery. This exhibition looks at the overview of the Holocaust in detail, and displays artefacts oral survivor testimony and audio visual footage. This exhibition is recommended for older learners (14+). Please click here for further information. 

We also offer research and collections viewing services. We house a library on site where books can be accessed. Please note that at certain times of the day, this may not be accessible.

Interpretation offered
We use the following types of interpretation: labels, panels, printed guides, handling collections, digital applications, information maps, oral recordings, guest speakers, films and sound archives, guided tours, educator led museum tours and on-line resources.

Tea room
Situated within the grounds of our beautiful memorial gardens the Tea room is a perfect place to take a break, relax and reflect on your visit. We endeavor to provide gluten and dairy free alternatives and vegetarian options. We currently offer a small selection of snacks, cakes and confectionary and offer lunch in the form of soup and sandwiches.  We also carry a wide selection of hot beverages. We do not have a Kosher restaurant.

Museum shop 
The shop has a comprehensive range of books relating to the Holocaust and other genocides. Exclusive to the National Holocaust Centre and Museum are Journeys and Survival which contain the personal testimonies of our Holocaust survivors. The shop also stocks small gifts for purchase. Orders can be placed and paid for at the online shop or over the phone by telephoning (01623) 836627.